Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods offered during checkout.

2. Can I modify or cancel my order?
If your order has not yet been shipped, please contact us promptly via our contact page. Once shipped, it will no longer be possible to modify or cancel the order.

1. What are the delivery times?
Orders are typically processed within 1-2 business days . Delivery times vary between 7-12 business days , depending on your location.

2. Where do you deliver?
We deliver throughout the European Union, including France, Belgium, and Switzerland.

3. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a real-time tracking link.

1. What is your return policy?
You can return an item within 14 days of receipt. The product must be unused, in perfect condition and in its original packaging.

2. How to request a return?
Contact us through our contact page to obtain a return label and detailed instructions.

3. When will I be reimbursed?
After receipt and inspection of the return, the refund will be made within 5 to 7 working days via the initial payment method.

1. How to use your products?
Each product comes with a detailed user manual to guide you step by step. If you have any questions, please feel free to contact us.

2. Are the products safe?
Yes, all our products are manufactured to strict safety standards and are CE and RoHS certified. Some also have an automatic shut-off function for peace of mind.

3. Are they silent?
Our products are designed to operate at low noise levels , to ensure your comfort and peace of mind.

1. How can I contact you?
You can write to us by message via our Contact page . Our team will respond to you within 24 business hours .

2. Do you offer any discounts or promotions?
Yes, we regularly offer special offers. Subscribe to our newsletter to be informed of the latest promotions! 🎉

3. Are there any additional customs fees or taxes?
For deliveries outside the European Union, additional customs charges may apply. If this is required, it will be indicated at the time of payment.

Feel free to contact us directly via our Contact page or by email. We are here to help you! 😊